![]() But, I actually had an amazing boss at American Express, who I'm still in touch with. ![]() You went from AmEx, and then you were at J.P. Suzanne: You've worked for a lot of reputable companies. Suzanne: They're just like, "Okay, that's interesting." But, I guess, if you say, "I work at AmEx." Then, there's this traditional cache of, ooh, they're an established company, “good for you dear. Suzanne:ĝo they start to glaze over after a while? #TRAVELOCITY SCRATCHPAD TV#But, my new spiel that I'm trying out is, I start with a physical product, and I help them understand, okay, you have this TV that you like, and there's somebody probably at that TV company, at Samsung, that thought about, do people actually want this TV? Is there a market for it? Is it going to be easy to use when we build it? Is the technology we're introducing for it going to scale? I do that, but for digital products. Suzanne: How did you explain to your parents and your family and friends what you do as a product manager. I think I really got to learn how much I loved that, just working with so many disciplines. Hand in hand with our engineering team, which was in Arizona at the time. I had the opportunity to work hand in hand with our creative agency, because they didn't have in house UX at the time. But, this was something totally unique for the company. You could be a platinum card product manager, or a gold card product manager. Because, at American Express, at the time they had product managers, but they were always focused on the card products. I think it was that I learned how much I really enjoyed working with a number of different types of people. What was the biggest learning lesson from that particular project, if you can remember back? got to go up to the majors and hit a homerun the first time out of the gates. Somebody got out on a knee injury and then you. Suzanne: You just got called up to the majors. But, nowadays they've iterated on it quite a bit. I don't even remember at this time, 2006 to 2007. thank goodness, because it was not a very good experience from the start. Julia: I think it's still around, but it's been iterated on. It was a mobile Web experience for shopping and purchasing gift cards through your loyalty points. That really was the first product I built. There was really no one else on the team except for me to take it up, fresh out of college. a number of factors at the time, that we wanted to build out a gift card shopping space within the mobile journey.Īs it happened, the woman that should have been doing that job actually decided to leave the company. We looked across a number of different paths we could go down, and we determined, based on really. My job on the team at the time was really, first, let's figure out what we want to build. But, we didn't know what we wanted it to be. In the early part of my career it was a lot of luck, because I happened to join this great team, and we knew we wanted to build a mobile journey for the membership rewards program at the time. I think a lot of people's stories are a mix of skill, but also luck. Suzanne: What was the first product that you built, or participated in building then? About a month in, it was when mobile was really coming into play, so it became clear that really, all we're going to be doing is focusing on mobile product. That just sounded cool as a 21-year-old, so I went for it. ![]() we don't really know what we're going to be doing, but we'll be creating new products. That just sounded very appealing, because it was the most open ended, and they pitched it to me in a way that. It was a matching process.Īt the time, they had three teams available, and one of them was new product development within their loyalty space. the process worked was, if you were an intern and they offered you a job, it was like a med school process, where they gave you a number of options and you determined which one you wanted. ![]() When I found a job at American Express, basically, the way their project. I think in college, I worked at a number of different internships that were varied from advertising to e-commerce. I think at that time, it was a very, very new role that wasn't really around. I definitely didn't even know the job existed. Is there more to that story, or you wanted to be a project manager and then you sought that out? ![]() Suzanne: Where I want to start is with your journey into product management, because on paper, it looks like you just went from school into product management, which is atypical. Right now I manage a product called Scratchpad, and also a track of products and features called investment tools, where we basically think of how we can help our travelers invest in their journey with Expedia in a better way, that helps to answer their questions along their journey. I currently work for Expedia, where I'm a senior product manager. ![]()
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